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All orders are processed in USD. While the content of your cart is currently displayed in CYN, you will checkout using USD at the most current exchange rate.

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FAQ

common problem
1. Do I have to order an account?

No, you can also place an order as a guest. However, if you have an account with us, you will get more privileges:

l Quick checkout process

l Easily view your order status and order history

l Receive updates detailing our new version and special promotions

2. What payment method do you accept?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. How safe is my online order?

When purchasing online with a credit card, all information will be entered into the SSL secure web page. Then, your information is encrypted by SSL and sent directly to our credit card provider's network, where your card and transactions are authorized and approved. Your credit card information is not stored on our server.

4. Is there an exchange rate?

All our transactions are based on U.S. dollars. If your credit card is based on another currency, the total order amount will be calculated based on the daily exchange rate on the day the card issuer processed the transaction.

5. How to set the delivery address?

Since our website and services are based on English, all the information you enter must be in English, including punctuation. If some letters in your address contain non-English letters, we suggest you use similar English letters instead. For example, you can change the letter "?" to "c".

6. Can I change the delivery address after placing an order?

Please note that your shipping address cannot be changed after the order is processed or shipped. Please update your shipping address to your residential address, not your professional address, because we don’t know how long the destination customs department will hold the package on hold.

7. How long does it take to transport? How to track the package?

Delivery time depends on the shipping option you choose. After the order is shipped, we will send your tracking number and tracking website via email. We are not responsible for delays caused by your country's customs authorities.

8. What should I do if there are missing items in my order?

If something is still missing, please contact us immediately via info@diptroll.shop
This is a template for common questions